We are honest and genuinely committed to sustainability, without sacrificing the quality and work-ing hard to keep the prices affordable. We invite you to actively participate in sustainability!!! We would like you to become aware that the sustainable alternatives work just as well as (if not better) a conventional product that is a short - term purchase. A green product helps you to save money on a long term, beside saving key resources. And most of all, remember “The greatest wealth is health.” – Virgil – a healthy life style is making yourself the priority! That being said, we are counting on you to help us improve our products by a forthright feedback and a comprehensive review. Your input is highly valued and will enable us to quickly respond by building a better, a safer, a superior merchandise. So, be the first to email us at customerservice@ethikainc.com THANK YOU!

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, together with the receipt or proof of purchase. Very important to know! Returned products generate a huge hidden environmental cost. The consequences to the environment of returns is that they involve double transportation and may require disposal rather than resale. For your convenience, we quote the following link researchandmarkets.com/reports/4911530/the-environmental-impact-of-e-commerce-2020 to better understand the real cost. If you have any recommendation or issues with your product we kindly ask to email us at customerservice@ethikainc.com and together will identify the best solution for your concerns. Thank you for being eco-conscious!

You can create an account during your order if you please, but you can also order as a guest.

We accept the following payment types, with the promise of trying to further extend the payment methods: • Credit card or Direct debit • Visa • MasterCard • American Express • SOFORT Banking • GIROPAY • SEPA Direct DEBIT • SEPA Bank Transfer • PayPal • Amazon Pay • Apple Pay

If you are experiencing an error while processing the payments, please restart the process, otherwise it will be cancelled automatically. Exceptionally, we can process your order manually if you send an order confirmation with payment information to sales@ethikainc.com

All of our products are manually packed and shipped in packaging that is 100% plastic-free. We use and reuse only recyclable and compostable materials for our shipping supplies. We also pay a great deal of attention that our suppliers ensure that products are shipped plastic-free, and we try to reuse their packaging whenever possible. We do our best to make sure that every part of your package, tape included can be composted, reused, or recycled.

Orders are shipped Monday through Saturday. You should receive an email order notification after you place your purchase, of course given the email address. We ship via DHL GOGREEN, so once your order is shipped, you can expect to receive your order within 2 – 4 business days here in Germany, internationally the delivery might take 4 -6 business days . We are all well aware that all major couriers are currently experiencing delays for the duration of the COVID-19 pandemic, thank you for your understanding!

We deliver your package within Germany free of shipping costs to you, when the ordered value is 55€. Below 55€ we have to charge the shipping cost depending on the volume (dimensions packet: L 15 cm, W 11 cm, H 1cm | max.: L 120 cm, W 60 cm, H 60 cm) staring with: - 4.05€ for up to 1 kg; - 4.65€ for up to 3 kg; - 5.50€ for up to 5 kg; - 7.05€ for up to 10 kg; The international shipping costs vary depending on the country and on the volume shipped, start-ing with: Zone1 – EU 10.45€ (Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland) Zone 1 – non-EU 16.60€ (Liechtenstein, Switzerland) Zone 2 - 10.90 € (Andorra, Holy See (Vatican City State), Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom) Zone3 – EU - 11.05€ (Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania ) Zone 3 – non-EU – 15.50€ (Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia (Rep.), Moldova Republic, Montenegro, Norway, Serbia, Ukraine) Zone 4 - 24.55€ (Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syrian Arab Republic, Tunisia, Turkey) Important to know: We ship both nationally & internationally at a calculated DHL GOGREEN shipping rate!

If you think your package may have been lost or stolen, please contact your local DHL office , they can help you file a claim for your missing package. Since we are such a small business, we are not responsible for lost or stolen packages once your package has been declared "Delivered" by the carrier.

First thing first: contact us asap at office@ethikainc.com and if your package was not yet shipped we can try to correct the address. But if you registered the wrong address, and we have already shipped your order, there is nothing we can do until your package is returned to us. Once we receive it, we can issue you a refund to place a new order.